The resolution was to:
- Plug in and turn on the external USB hard drive
- Right mouse click on My Computer
- Left click on Manage
- Left click on Device Manager
- Expand the USB list
- Find the USB device for your USB Hard Drive (in my case it was the one that had no description)
- Right mouse click - Uninstall
- Turn off the external USB hard drive
- Turn on the external USB hard drive and let it find and install the driver
- It should work
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