Windows 7 - Notices but does not 'see' external usb hard drive

Windows 7 - Notices but does not 'see' external usb hard drive

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• Monday, November 02, 2009 11:48 PM

  

  Lionel Dyck

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  I upgraded from Vista Home Premium SP2 (32Bit) to Windows 7 Home Premium (32Bit) and after the upgrade my external usb hard drive can not be seen. The system notices it when it is plugged in and/or powered on but does not show it under My Computer or any other drive display option.
  
  I have seen other posts about this all without a solution- could I have missed the solution - if so please forgive this posting and please point me in the right direction.
  
  If there hasn't been a solution posted and you know how to solve this issue I am very interested.
  
  The Windows 7 Hardware Compatibility indicates this drive is supported and the upgrade advisor did not object to it.
  
  Thanks

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  Lionel B. Dyck
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Answers

• Wednesday, November 04, 2009 6:11 PM

  

  Lionel Dyck

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  Resolved :
  
  The resolution was to:
  
  

  1. Plug in and turn on the external USB hard drive
  2. Right mouse click on My Computer
  3. Left click on Manage
  4. Left click on Device Manager
  5. Expand the USB list
  6. Find the USB device for your USB Hard Drive (in my case it was the one that had no description)
  7. Right mouse click - Uninstall
  8. Turn off the external USB hard drive
  9. Turn on the external USB hard drive and let it find and install the driver
  10. It should work

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  Lionel B. Dyck